FAQs

We’ve put together answers to the most common questions about ChapterBright™.

ORDERS & SHIPPING

How long does it take to process and ship my order?

Orders are typically processed within 1–2 business days after payment is received.

Once shipped, delivery usually takes 7–12 business days, depending on your location and local courier services.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number so you can follow your package.

If you haven’t received tracking information within 5 business days of placing your order, please contact our customer support team.

My tracking says “delivered,” but I haven’t received my package. What should I do?

Sometimes couriers mark packages as delivered slightly early or leave them in a safe location.

Please check around your property, mailbox, building entrance, and with neighbours.

If you still can’t locate your package after 48 hours, contact us and we’ll help investigate.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible with the correct shipping address.

If your order hasn’t shipped yet, we’ll do our best to update it.

If it has already been dispatched, changes may no longer be possible.

Why does my tracking say “No information available at this time”?

Some carriers may take 2–5 business days to update tracking information after a shipment is created.

If more than 5 business days have passed with no update, please contact our support team.

RETURNS & REFUNDS

What is your money-back guarantee?

Every ChapterBright™ order is backed by our 30-Day Money-Back Guarantee.

If the book isn’t the right fit for your family, contact us within 30 days of delivery and our team will guide you through the return process according to our Refund & Return Policy.

Do I have to pay for return shipping?

Return shipping costs are generally the customer’s responsibility when the return is based on a change of mind or dissatisfaction.

If your book arrives damaged, defective, or incorrect, please contact us and we’ll help arrange an appropriate replacement or refund.

Can I return an opened or read book?

Yes. Reasonable handling and reading of the book does not automatically make it ineligible for return under our 30-Day Money-Back Guarantee.

Please refer to our Refund & Return Policy for complete conditions.

What happens after I return my order?

Once your eligible return has been received and reviewed, approved refunds are generally processed within 5 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Can I change or cancel my order after placing it?

We process orders quickly.

If you need to change or cancel your order, contact us as soon as possible.

Once the order has entered processing or has shipped, we may no longer be able to make changes.

ABOUT CHAPTERBRIGHT™

What age is ChapterBright™ for?

ChapterBright™ is designed for kids and teens.

Younger children can explore the book with a parent or caregiver, while older kids can read and revisit the scenarios independently.

What does ChapterBright™ teach?

The book covers real-life situations involving:

• Friendships and peer pressure

• Bullying

• Personal boundaries

• Stranger and personal safety

• Confidence and communication

• Decision-making

• Independence

• Handling unexpected situations

How many scenarios are included?

ChapterBright™ includes 150+ illustrated real-life scenarios designed to help children think through situations before they face something similar in everyday life.

Is this a physical book?

Yes. ChapterBright™ is a physical, full-colour illustrated book shipped directly to your home.

Can my child read it independently?

Yes.

Older children and teens can read the book independently, while younger children may benefit from exploring the scenarios with a parent or caregiver.

Is ChapterBright™ a textbook?

No.

ChapterBright™ uses short illustrated stories, comic-style scenes, and practical examples rather than long textbook-style lessons.

The goal is to make important life skills easier to understand and discuss.

Does ChapterBright™ replace professional advice?

No.

ChapterBright™ is designed for general educational purposes and family discussions. It is not a substitute for professional medical, psychological, legal, educational, or other specialized advice.

How can I contact ChapterBright™ support?

For questions about your order, shipping, returns, or the product, contact us at:

infos@chapterbright.com