Refund & Return Policy

This Refund and Return Policy applies to purchases made through the ChapterBright™ store, operated by KAGLIA LLC.

It explains the conditions applicable to returns, refunds, replacements, and our 30-Day Money-Back Guarantee.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. 30-Day Money-Back Guarantee

At ChapterBright™, we want you to feel confident about your purchase.

Eligible ChapterBright™ products are covered by our 30-Day Money-Back Guarantee, beginning on the date your order is delivered.

If the book is not the right fit for your family, you may contact us within 30 days of delivery to request a return and refund, subject to the conditions outlined below.

2. Return Period

You have 30 days from the date of delivery to request a return.

Requests submitted after the 30-day period may not be eligible for a refund, except where otherwise required by applicable law.

3. Return Shipping Costs

Unless otherwise required by law, return shipping costs are the responsibility of the customer when the return is based on a change of mind or dissatisfaction with the product.

ChapterBright™ will cover reasonable return or replacement costs when:

• The book arrives damaged

• The book arrives defective

• You receive the wrong product

• An error attributable to ChapterBright™ occurs with your order

Please contact us before returning any item.

4. How to Request a Return

4.1 Contact Us

Email our customer support team at:

infos@chapterbright.com

Please include:

• Your order number

• The reason for your return

• Relevant photos, if the item arrived damaged, defective, or incorrect

4.2 Return Authorization

Once your request has been reviewed, we will provide the applicable return instructions and return address.

Please do not return an item before receiving instructions from our customer support team.

Unauthorized returns may result in processing delays.

4.3 Returning the Book

Unless otherwise instructed, returned books should be:

• Reasonably clean

• Securely packaged

• Free from intentional damage

• Returned with any items originally included with the order, where applicable

Reasonable handling or reading of the book does not automatically make it ineligible for return under our 30-Day Money-Back Guarantee.

5. Damaged or Defective Orders

If your ChapterBright™ book arrives damaged or defective, contact us as soon as reasonably possible.

Please provide photographs of the book and packaging where possible.

Depending on the circumstances, we may offer:

• A replacement

• A refund

• Another appropriate solution

6. Incorrect Product Received

If you receive a different product from the one you ordered, please contact us.

We will arrange an appropriate replacement or refund at no additional cost to you.

7. Order Not Received

If your order has not arrived within the expected delivery timeframe or tracking indicates a delivery issue, contact us at:

infos@chapterbright.com

We may first investigate the shipment with the carrier before issuing a replacement or refund.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

In that case, the applicable return procedure will apply after delivery.

9. Refunds

Once an eligible return has been received and reviewed, we will notify you of the refund status.

Approved refunds are generally processed within 5 business days after the returned item has been reviewed.

Once issued, your bank or payment provider may require additional time to post the refund to your account.

Refunds will normally be issued to the original payment method.

10. Items That May Not Be Eligible

Subject to applicable consumer protection laws, we may refuse or reduce a refund where an item has been:

• Intentionally damaged

• Altered or modified

• Returned incomplete in a way that materially affects its value

• Damaged through misuse

• Written in, torn, or materially damaged beyond reasonable handling

This does not affect your rights where the product was received damaged, defective, or incorrect.

11. Return Address

Please do not send returns to the KAGLIA LLC business address unless specifically instructed to do so.

The correct return address will be provided by our customer support team after your request has been approved.

Return locations may vary depending on your location and the fulfilment centre used for your order.

12. Return Shipping

If you are responsible for return shipping, we recommend using a trackable shipping service and retaining proof of shipment until your refund has been completed.

ChapterBright™ is not responsible for customer-arranged return shipments lost in transit, except where otherwise required by applicable law.

13. Consumer Rights

This policy is intended to complement, not replace, any mandatory consumer rights available under applicable law.

Depending on your location, you may have additional rights relating to defective goods, refunds, cancellations, or online purchases.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will apply.

14. Contact Us

For questions regarding returns, refunds, replacements, or orders:

ChapterBright™ – KAGLIA LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: infos@chapterbright.com